Session Warning Mesasge In Production (Doc ID 1365124.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.1.1.2[21215] and later
Information in this document applies to any platform.
Checked for relevance on 17-Nov-2015.

Symptoms


Multiple users experienced a problem with a message being displayed: "Session warning: The server you are trying to access is either busy or experiencing difficulties..."

Call stack:

/opt/sbl_dc_prd/siebsrvr/lib/libsslcosd.so[0x4037d941]
/usr/java/jdk1.6.0_15/jre/lib/i386/server/libjvm.so[0x62a104d6]
/usr/java/jdk1.6.0_15/jre/lib/i386/server/libjvm.so[0x62a0d683]
/usr/java/jdk1.6.0_15/jre/lib/i386/server/libjvm.so(JVM_handle_linux_signal+0x188)[0x62a11298]
/usr/java/jdk1.6.0_15/jre/lib/i386/server/libjvm.so[0x62a0d5a4]
/lib/tls/libpthread.so.0[0xd05c90]
/opt/sbl_dc_prd/siebsrvr/lib/libsscasrms.so(CSSSrmService::~CSSSrmService()+0x194)[0x4f5830b4]
/opt/sbl_dc_prd/siebsrvr/lib/libsscfom.so(CSSService::Release()+0x73)[0x441288e3]
/opt/sbl_dc_prd/siebsrvr/lib/libsscfom.so(CSSModel::CleanupServices(bool, CCFArray<CCFElemStr>
const*, CCFArray<CCFElemPtr<void> >*, bool)+0x6a5)[0x44107d55]
/opt/sbl_dc_prd/siebsrvr/lib/libsscfom.so(CSSModel::ReleaseObjects()+0x74)[0x44118034]
/opt/sbl_dc_prd/siebsrvr/lib/libsscfom.so(CSSModel::Release()+0x5c)[0x441185fc]
/opt/sbl_dc_prd/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::Logoff()+0x1ca)[0x4408fb1a]
/opt/sbl_dc_prd/siebsrvr/lib/libsssasos.so(CSSClient::HandleOMLogoff(CSSClientReq*)+0x2f)[0x4405d08f]
/opt/sbl_dc_prd/siebsrvr/lib/libsssasos.so(CSSClient::HandleLogoff(CSSClientReq*)+0x33)[0x4405aad3]
/opt/sbl_dc_prd/siebsrvr/lib/libsssasos.so(CSSClient::HandleRequest(CSSClientReq*)+0x136)[0x4405aa06]
/opt/sbl_dc_prd/siebsrvr/lib/libsssasos.so[0x44056d04]
/opt/sbl_dc_prd/siebsrvr/lib/libsssasos.so(SOMMTServer::SessionHandleMsg(smiSisReq*)+0x1ab)[0x4405592b]
siebmtshmw(smiMainThread::CompSessionHandleMsg(smiSisReq*)+0x52)[0x806ae82]
siebmtshmw(_smiMessageQ::ProcessMessage(_smiMsgQItem*, long,
int)+0x4f5)[0x808fee5]
siebmtshmw(_smiMessageQ::ProcessRequest(void*, void*,
void*&)+0x229)[0x808e7d9]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*,
void*&)+0xc4)[0x8080d24]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x3ca)[0x808065a]
siebmtshmw(SmiThrdEntryFunc(void*)+0x5f7)[0x806f7d7]
/opt/sbl_dc_prd/siebsrvr/lib/libsslcosd.so[0x4038a246]
/opt/sbl_dc_prd/siebsrvr/lib/libsslcwsl.so[0x400037ef]
/opt/sbl_dc_prd/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xe9)[0x40805b79]
/opt/sbl_dc_prd/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x1fe)[0x415abbde]
/lib/tls/libpthread.so.0[0xcff5cc]
/lib/tls/libc.so.6(__clone+0x5e)[0xc68f8e]

Cause

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