Eai Obj Mgr Is Not Working With Custom Security Adaptor on 64-bit RHEL

(Doc ID 1365380.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Call Center - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.
*** Checked for Relevancy 02-SEPT-2016 ***

Symptoms


=== ODM Issue Clarification ===
This is in relation to a 8.1.1.5 siebel enterprise environment deployed on a RHEL 5.5 linux platform (64-bit).


When accessing the EAIObjMgr_enu component fails when using an external Java based command line utility, which is accessing the EAI component via EAI_enu SWSE web server.

Looking at the EAIObjMgr component we can see mainly authentication errors like the following error messages:
"An error occurred loading the security adapter library. Please contact your system administrator for assistance.(SBL-DAT-00562)" and before this error ".....err=4587622....SBL-SEC-00102..."

Cause

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