Eai Obj Mgr Is Not Working With Custom Security Adaptor on 64-bit RHEL

(Doc ID 1365380.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Call Center - Version [21229] and later
Information in this document applies to any platform.
*** Checked for Relevancy 02-SEPT-2016 ***


=== ODM Issue Clarification ===
This is in relation to a siebel enterprise environment deployed on a RHEL 5.5 linux platform (64-bit).

When accessing the EAIObjMgr_enu component fails when using an external Java based command line utility, which is accessing the EAI component via EAI_enu SWSE web server.

Looking at the EAIObjMgr component we can see mainly authentication errors like the following error messages:
"An error occurred loading the security adapter library. Please contact your system administrator for assistance.(SBL-DAT-00562)" and before this error ".....err=4587622....SBL-SEC-00102..."


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms