Trust token mismatch error when Reauthorizing Users (Doc ID 1367473.1)

Last updated on MARCH 10, 2017

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.
checked for currency 9-Jul-2014

Symptoms

Ref.: Siebel Life Sciences Guide > Investigating Adverse Events and Complaints > About Configuring Create Related PI and Review Complete Buttons >LS Medical User Verification Workflow

Steps to Reproduce:

1) LDAP and SSO environment set

2) Connect to machine using above SSO credentials

3) Launch the eClinical Application: http:\\localhost\eclinical_enu

4) You will be automatically authenticated and the application will launch

5) Go to Product Issues > My Product Issues

6) Create a new record, enter required fields, etc

7) Click "Review Complete"

8) This will take you to the "User" view

9) Enter SSO credentials

Error:
SBL-SEC-10018: Trust token mismatch

SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.

Cause

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