Error SBL-BPR-00162 and SBL-EAI-04421 When Clicking On Update Opportunity Button In Quote Header (Doc ID 1367772.1)

Last updated on JULY 03, 2017

Applies to:

Siebel CRM - Version 8.1.1.1 [21211] to 8.1.1.11.9 [IP2013] [Release V8]
Siebel Order Management - Version 8.1.1.1 SIA [21211] to 8.1.1.11.9 [IP2013] [Release V8]
Information in this document applies to any platform.
**** Updated for currency on 2nd Sept 2014 ****

Symptoms

The following behaviour was observed in a customer's Siebel version 8.1.1.1 SIA [21211] environment:
After adding a quote item for a new product to a quote, when the user hits the button "Update Opportunity" in the quote header applet, the following error occurs:

ERROR
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Error invoking service 'EAI Siebel Adapter', method 'Delete' at step 'Delete Existing Revenue Items'.(SBL-BPR-00162).
Cannot perform 'DeleteRecord' on the business component 'Opportunity' (SBL-EAI-04421)

STEPS
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The issue can be reproduced in the customer environment with the following steps:
1. Go to Quotes > List > Line Items;
2. Add a new product into quote items;
3. In the quote header applet, hit the menu option 'Update Opportunity'.

Cause

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