Response Types missing in Email Editor for Offer Treatment (Doc ID 1369670.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Marketing Server - Version 8.0.0.4 SIA [20417] and later
Information in this document applies to any platform.
***Checked for relevance on 18-Nov-2013***

Symptoms

When you edit an email treatment template with the HTML editor in Offers>Email and you insert a response form then some of the response types are disabled in the drop down list. The only Response Forms you are able to select from the editor are '[Response: Read Receipt]' and '[Response: Request More Info]'. Why are the 10 vanilla response types not available which are listed in the Admin Data>List Of Values for LOV type COMM_RESPONSE_TYPE and which are also listed in Admin Marketing>Response Types. ?

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms