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Response Types missing in Email Editor for Offer Treatment (Doc ID 1369670.1)

Last updated on JANUARY 30, 2022

Applies to:

Siebel Email Marketing Server - Version SIA [20417] and later
Information in this document applies to any platform.


When you edit an email treatment template with the HTML editor in Offers>Email and you insert a response form then some of the response types are disabled in the drop down list. The only Response Forms you are able to select from the editor are '[Response: Read Receipt]' and '[Response: Request More Info]'. Why are the 10 vanilla response types not available which are listed in the Admin Data>List Of Values for LOV type COMM_RESPONSE_TYPE and which are also listed in Admin Marketing>Response Types. ?


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