Email Server Daemon Does Not Add Z Parameter To Trackable URL When Using HTTPS (Doc ID 1370121.1)

Last updated on MAY 03, 2017

Applies to:

Siebel Marketing - Version 6.0.1.11 [11023-6] Life and later
Information in this document applies to any platform.

Symptoms

When using HTTPS for the Click Through Daemon (CTD) in Administration Marketing > Servers > Email Marketing Server, the Trackable URL is generated without the Z parameter. As highlighted on Doc ID 1270666.1 - "How Do Trackable URLs 'Click on URL' in Siebel 8.1.x Work and How are They Structured?" the Z parameter is a checksum generated by the Email Server Daemon (ESD) based upon the destination URL.  If the Z parameter is omitted then an error page will be shown by the CTD when the link is clicked upon.

The following steps were reproduced on standard application:

1. Set up an environment with Siebel and Email Marketing Server using HTTPS
2. Create an Offer and add an Email Treatment to it.
3. Edit the Treatment Template by adding a Trackable URL.
4. Use the 'Test Email' (Menu > Test Email) functionality and send the treatment to a seed list (created in List Management screen).
5. Verify the email of the contact from the seed list and check the Trackable URL in the email: from contextual menu select Copy shortcut.

You will note the following behavior:

A. If the CTD server (set up in Administration Marketing > Servers > Email Marketing Server > Click Through Daemon (CTD) > Value) has a value including HTTPS, the Trackable URLs included in emails generated by the ESD do not contain the Z parameter. When the recipient clicks the link in the email, the CTD is unable to validate the target URL because the URL in the email misses the Z parameter.

B. If the CTD server value uses HTTP instead of HTTPS, the ESD generates URLs with the Z parameter and Trackable URLs are correctly processed by the CTD.

Examples of the generated URLs are below. The first includes the Z parameter, the second URL does not contain the Z parameter and does not work.

http://localhost/ctd/lu?RID=1-6S3KH5&CON=1-YS4J&PRO=&AID=&OID=1-6PSJBN&CID=1-6RCYBK&COID=1-6RCYBT&T=http%3a%2f%2fwww.bbc.co.uk%2fnews&Z=3Dac38a51a75eefc5b21a3765d3b637247&TN=NT+Lotto&RT=Clicked+On+URL

https://localhost/ctd/lu?RID=1-6S3KJE&CON=1-YS4J&PRO=&AID=&OID=1-6PSJBN&CID=1-6RCYCK&COID=1-6RCYCT&T=http%3a%2f%2fwww.bbc.co.uk%2fnews&TN=NT+Lotto&RT=Clicked+On+URL

Cause

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