Uninstall And Reinstall CRM Desktop Created Duplicate Contacts
(Doc ID 1371255.1)
Last updated on DECEMBER 18, 2019
Applies to:Siebel CRM Desktop - Version 22.214.171.124 SIA  and later
Information in this document applies to any platform.
On : 126.96.36.199 SIA  version, CRM Desktop for Outlook
When attempting to test Install-Uninstall-Reinstall of CRM Desktop caused duplicate folder names to appear under 'My contacts' in outlook and the following error is displayed.
pop-up error message in Outlook
"The operation failed"
The issue can be reproduced at will with the following steps, when user has OST files:
1. install CRM Desktop
2. uninstall CRM Desktop, Control Panel-Remove program.
3. reinstall CRM Desktop
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document