Last updated on DECEMBER 10, 2015
Applies to:Siebel CRM Desktop - Version: 188.8.131.52 SIA 
Information in this document applies to any platform.
On : 184.108.40.206 SIA  version, CRM Desktop for Outlook
When attempting to test Install-Uninstall-Reinstall of CRM Desktop caused duplicate folder names to appear under 'My contacts' in outlook and the following error is displayed.
pop-up error message in Outlook
"The operation failed"
The issue can be reproduced at will with the following steps, when user has OST files:
1. install CRM Desktop
2. uninstall CRM Desktop, Control Panel-Remove program.
3. reinstall CRM Desktop
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