eEvents Logout - "Back To Home" Link Does Not Work

(Doc ID 1373469.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Siebel Events Manager - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.
***Checked for Currency on 24-Jan-2017***

Symptoms


After a user has logged out of an eEvents page (using top right Log In/Out button), it takes them to a login page with the following text at the top:
--------
You are currently logged out. Please enter your user ID and password to log in.
Back to Home
--------

When clicking on the "The Back to Home" link the user gets an error page with the following error message:
Network Error (tcp_error)
A communication error occurred: ""
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
For assistance, contact your network support team.

Cause

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