Siebel Outbound Emails Fail : ERROR Cannot remove request state file/Cannot open request state file , SBL-CMO-00165 (Doc ID 1373650.1)

Last updated on JULY 12, 2017

Applies to:

Siebel Email Response - Version 7.0.4 [14068] and later
Information in this document applies to any platform.
***Checked currency on 17-JAN-2014***

Symptoms



On : 8.1.1.2 version, Comms Server & Email Response

Communication outbound manager is errors out while sending emails

ERROR
-----------------------
CommSrvr CommSrvrWarning 2 000002e64e981b18:0 2011-10-15 02:56:45 Cannot remove request state file CommOutboundMgr1-B50RZX.CommSrvr.crf, error 1.
ObjMgrLog Error 1 000002e64e981b18:0 2011-10-15 02:56:45 (reqstate.cpp (466)) SBL-CMO-00165: Cannot open request state file Cannot open request state file CommOutboundMgr1-B50RZX.CommSrvr.crf, error 1., error <?>.
CommSrvr CommSrvrError 1 000002e64e981b18:0 2011-10-15 02:56:45 ERR '7274661' in ll_abort. The current status is bad send = '0', good send = '0', total processed up to now = '0'.
CommSrvr CommSrvrError 1 000002e64e981b18:0 2011-10-15 02:56:45 1-B50RZX: Sent 0 out of 0 messages (0.000) seconds. Cannot open request state file Cannot open request state file CommOutboundMgr1-B50RZX.CommSrvr.crf, error 1., error <?>.(SBL-CMO-00165)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, outbound emails were not sent out.

Cause

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