Communication Agent Component is not initialized (Doc ID 1373786.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.4 SIA [21225] to 8.1.1.8 SIA [23012] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 19-Nov-2014***

Symptoms

The customer was seeing the following behavior on 8.1.1.4 using JRE 1.6.23:

1. User SADMIN logs in to Siebel
2. usesToolbar to log him in to the ACD
3. User logs out from ACD (via toolbar)
4. User closes siebel application (Via the correct way -> File logout.), but he does not close the browser window.
5. User SADMIN logs in again in Siebel using the existing window
6. User gets following error messages:

* Communication Agent Component is not initialized; Communications Toolbar might not function correctly
* Error in calling OnLoad! [object Error]
* UpdateCmdMgrMenu: [Object Error]

Cause

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