With F9 Functionality, Subject and Body Text should get replaced according to the template selected

(Doc ID 1375261.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response, SPE - Version 7.8.2.16 [19255] to 8.1.1.2[21215] [Release V7 to V8]
Information in this document applies to any platform.
***Checked for relevance on 8-Mar-2016***

Symptoms


Statement of Issue:
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With F9 Functionality, for each and every template selected, the subject and the Body contents should get replaced by the template contents and not appended.


Steps:
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The issue can be reproduced at will with the following steps:

1. From the Contacts screen, select a contact and Press F9
2. Send Email Applet will appear with From, To, CC, BCC
3. Select Body (template name) from the Drop down
4. Subject and Body Text will get displayed now
5. Now again select a different template name from the Body drop down
6.The recently selected template contents will get added (appended) to the first one and the Subject remains the old one.

Expected Behavior:
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For each and every template selected, the subject and the Body contents should get replaced by the template contents and not appended.

Actual Behavior:
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The recently selected template contents will get added (appended) to the first one and the Subject remains the old one.

Cause

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