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Siebel 8.0.0.10 CTD component Clicks Not Tracking Intermittently, getting error: Logon Request 22 was abandoned after 21562 ms. Connection: ... due to connection shutdown request Connection reset (Doc ID 1378478.1)

Last updated on JULY 10, 2020

Applies to:

Siebel Email Marketing Server - Version 8.0.0.10 [20436] and later
Information in this document applies to any platform.
ctd and stderror.log has to be reviewed

Symptoms



On : 8.0.0.10 [20436] version, Email Marketing Server

When attempting to use CTD component
the following error occurs.

ERROR
-----------------------
Error Message: Logon Request 22 was abandoned after 21703 ms. Connection: 4200020e due to connection shutdown request Connection reset(SBL-JCA-00303)

In CTD log:

2011-11-06 21:15:08,646 [QueueReader-0-clickQ] ERROR ClickthroughProcessor

Error Message: Logon Request 22 was abandoned after 21562 ms. Connection: 30f009ca due to connection shutdown request Connection reset(SBL-JCA-00303)

Detailed Message: <com.siebel.om.sisnapi.RequestException>

<Error><ErrorCode>8716591</ErrorCode> <ErrMsg>Logon Request 22 was abandoned after 21562 ms. Connection: 30f009ca due to connection shutdown request Connection reset(SBL-JCA-00303)</ErrMsg></Error>

</com.siebel.om.sisnapi.RequestException>

In stderror.log :

we can see that connection ID 30f009ca to a TCP socket exception:

java.net.SocketException: Connection reset

at java.net.SocketInputStream.read(SocketInputStream.java:168)

at com.siebel.om.conmgr.Connection.readPacket(Connection.java:548)

at com.siebel.om.conmgr.Connection.run(Connection.java:286)

at java.lang.Thread.run(Thread.java:595)

[CMGR FATAL] Error: java.net.SocketException: Connection reset connection:30f009ca

[CMGR WARNING] Removing connection pool siebel.TCPIP.None.None://prodserver:2321/ProdEnt/SMObjMgr_enu/!7.2ec0

java.net.SocketException: Connection reset

at java.net.SocketInputStream.read(SocketInputStream.java:168)

at com.siebel.om.conmgr.Connection.readPacket(Connection.java:548)

at com.siebel.om.conmgr.Connection.run(Connection.java:286)

at java.lang.Thread.run(Thread.java:595)

[CMGR FATAL] Error: java.net.SocketException: Connection reset connection:30f009ca




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure CTD component

Changes

Timeout on firewall between CTD and Object Manager was increased.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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