Siebel 8.0.0.10 CTD component Clicks Not Tracking Intermittently, getting error: Logon Request 22 was abandoned after 21562 ms. Connection: ... due to connection shutdown request Connection reset (Doc ID 1378478.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Marketing Server - Version 8.0.0.10 [20436] and later
Information in this document applies to any platform.
In CTD log:

2011-11-06 21:15:08,646 [QueueReader-0-clickQ] ERROR ClickthroughProcessor
Error Message: Logon Request 22 was abandoned after 21562 ms. Connection: 30f009ca due to connection shutdown request Connection reset(SBL-JCA-00303)
Detailed Message:
8716591 Logon Request 22 was abandoned after 21562 ms. Connection: 30f009ca due to connection shutdown request Connection reset(SBL-JCA-00303)


In stderror.log :

we can see that connection ID 30f009ca to a TCP socket exception:

java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(SocketInputStream.java:168)
at com.siebel.om.conmgr.Connection.readPacket(Connection.java:548)
at com.siebel.om.conmgr.Connection.run(Connection.java:286)
at java.lang.Thread.run(Thread.java:595)
[CMGR FATAL] Error: java.net.SocketException: Connection reset connection:30f009ca
[CMGR WARNING] Removing connection pool siebel.TCPIP.None.None://prodserver:2321/ProdEnt/SMObjMgr_enu/!7.2ec0
java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(SocketInputStream.java:168)
at com.siebel.om.conmgr.Connection.readPacket(Connection.java:548)
at com.siebel.om.conmgr.Connection.run(Connection.java:286)
at java.lang.Thread.run(Thread.java:595)
[CMGR FATAL] Error: java.net.SocketException: Connection reset connection:30f009ca


Symptoms



On : 8.0.0.10 [20436] version, Email Marketing Server

When attempting to use CTD component
the following error occurs.

ERROR
-----------------------
Error Message: Logon Request 22 was abandoned after 21703 ms. Connection: 4200020e due to connection shutdown request Connection reset(SBL-JCA-00303)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure CTD component

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use CTD effectively

Changes

Timeout on firewall between CTD and Object Manager was increased.

Cause

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