Can CRM desktop sync with SSO (Single Sign On) when user change password (Doc ID 1379544.1)

Last updated on JANUARY 27, 2017

Applies to:

Siebel CRM Desktop - Version 8.0.0.10 SIA [20436] and later
Information in this document applies to any platform.

Goal

Customer wanted to know if CRM desktop in a way accept password changes automatically.

The scenario is this: Every time password of pc user expires, they change it. After the change, they will launch outlook with crm desktop but since CRM desktop is not updated with the new password of the user, they have to manually input the new login credentials on control panel of crm desktop. The users are requesting if this can be done without manual intervention after changing the user password on the PC they can just open CRM desktop and don't need to change the password. If this can be done by script and update the registry or an enhancement request. But on registry the user password is encrypted




Solution

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