eService non-employee end users can not create Complaint records and the Siebel application errors with ORA-01400: cannot insert NULL into ("SIEBEL"."S_SRV_REQ_BU"."BU_ID").
Last updated on NOVEMBER 02, 2015
Applies to:Siebel Tools - Version 22.214.171.124 SIA  and later
Information in this document applies to any platform.
Checked for Relevance on ***Nov 2nd 2015***
Siebel Version:126.96.36.199 SIA 
Statement Of Issue: Siebel eService end users are unable to create new records in any of the screens. Note that employee users are able to create new records.
Steps to Reproduce:
1) Log into the portal application and Navigate to Complaints view.
2) Click on the New button
3. Enter the required data.
Error: Error message pops up ORA-01400: cannot insert NULL into ("SIEBEL"."S_SRV_REQ_BU"."BU_ID").
Business Impact: Users are not able to create any records.
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