When trying to access Siebel through Web UI, an Error Message is Popped Up. (Doc ID 1384336.1)

Last updated on FEBRUARY 01, 2016

Applies to:

Siebel CRM - Version 7.8.2.14 SIA[19251] and later
Information in this document applies to any platform.
***Checked for relevance on 04-Oct-2013***

Symptoms


Statement of Issue:
-----------------------------
When access siebel throuth web UI, there is an error message pop up (server busy error).

Environment:
-------------------
7.8.2.14 SIA[19251]

Steps:
---------
1. Launch web client login to application (http://xx/econsumersector_enu/)
2. Server busy related error returned
3. Click refresh, login page displayed and login success

Error:
-------
The server you are trying to access is either busy or experiencing difficulties.

Expected Behavior:
---------------------------
Login page displayed without click on refresh.

Actual Behavior:
-----------------------
Error message below returned and only upon refresh login page displayed properly
The server you are trying to access is either busy or experiencing difficulties.

Business Impact:
-------------------------
Server busy error when launch web client login and need refresh intervention to get login page.

Cause

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