My Oracle Support Banner

SBL-UIF-00313 error occurs when a Pop Up Applet is displayed (Doc ID 1384478.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel Loyalty Engine - Version 8.1.1.6 [21233] to 8.1.1.8 [23012] [Release V8]
Information in this document applies to any platform.
An error happened during restoring the context for requested location (SBL-UIF_00313)


Symptoms

Versions where the issue occurs:

On : 8.0.0.9 SIA, 8.1.1.2, 8.1.1.3, 8.1.1.4, 8.1.1.5 and 8.1.1.6

Version where this issue was not faced: 8.0.0.10

The Error SBL-UIF-00313 might occur when:

- Attempting to Fill Type with Redemption, Sub-Type with Product, then click on the Product picklist to choose a value the following error occurs.

- When Changing a LOY transaction Status from "In Progress" to "Submitted" .

- When a popup applet is displayed in some List Applets inside Loyalty or any other Siebel Industry Application.

The Error SBL-UIF-00313 only occurs in List Applets.

STEPS

The issue can be reproduced when using any of the following steps:

Scenario A

1. Go to Loyalty Member screen
2. Go to Transactions tab
3. Create a New record
4. Fill Type with Redemption, Sub-Type with Product, then click on the Product picklist to choose a value >> The error popped up.

Scenario B

1. Navigate to the view Loyalty members > Transactions;
2. Create a transaction;
3. Select a employee in the field "Submit To";
4. Change the Status from "In Progress" to "Submitted";
5. A pickapplet is showed, click "Send" button;
6. The application sends an error and don't allow to change the status of the transaction.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.