SBL-UIF-00313 error occurs when a Pop Up Applet is displayed (Doc ID 1384478.1)

Last updated on JULY 11, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.6 [21233] to 8.1.1.8 [23012] [Release V8]
Information in this document applies to any platform.
An error happened during restoring the context for requested location (SBL-UIF_00313)


Symptoms

Versions where the issue occurs:

On : 8.0.0.9 SIA, 8.1.1.2, 8.1.1.3, 8.1.1.4, 8.1.1.5 and 8.1.1.6

Version where this issue was not faced: 8.0.0.10

The Error SBL-UIF-00313 might occur when:

- Attempting to Fill Type with Redemption, Sub-Type with Product, then click on the Product picklist to choose a value the following error occurs.

- When Changing a LOY transaction Status from "In Progress" to "Submitted" .

- When a popup applet is displayed in some List Applets inside Loyalty or any other Siebel Industry Application.

The Error SBL-UIF-00313 only occurs in List Applets.

STEPS

The issue can be reproduced when using any of the following steps:

Scenario A

1. Go to Loyalty Member screen
2. Go to Transactions tab
3. Create a New record
4. Fill Type with Redemption, Sub-Type with Product, then click on the Product picklist to choose a value >> The error popped up.

Scenario B

1. Navigate to the view Loyalty members > Transactions;
2. Create a transaction;
3. Select a employee in the field "Submit To";
4. Change the Status from "In Progress" to "Submitted";
5. A pickapplet is showed, click "Send" button;
6. The application sends an error and don't allow to change the status of the transaction.

Changes

 

Cause

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