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Error On Appointment Booking : Generic SSA NOTOK error message (Doc ID 1384663.1)

Last updated on JANUARY 15, 2020

Applies to:

Siebel Scheduling - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms


When attempting to book Appointment , the following error occurs.

ERROR




STEPS

Check the ApptBook job. If it’s queued status – restart the Siebel Server

- Create an activity with the same plan start/ end, earliest start and end date.
   Navigate to Schedule view. Unlock the assignment and associated to the service region define above.

- Click the Book Appt button.

- System popup message : Generic SSA NOTOK error message

- Navigate to Administration - User. Select an employee and associate the schedule and service region to him

- Navigate to Administration - Scheduling. Click Load ABS.

- Go back to the Activity. Click the Book Appt.

The same problem persists

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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