Outbound Requests failed with error "503 Bad sequence of commands"

(Doc ID 1384698.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.5 [21229] version, when attempting to send emails from your Siebel on your Test environment you see the error message bellow, but the same does not happens on your Development environment.

From CommOutbountMgr log file for the outbound request:

EMR_Log GenericError 1 000001854ecf6af7:0 2011-11-25 10:23:08 SMTP DATA error: 503 Bad sequence of commands

Changes

Customer start to tests on UAT environment and notice that the email were not going out. Customer was using the same SMTP Server for UAT and Development environment when it works.

Cause

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