High interactivity framework error (Doc ID 1391499.1)

Last updated on JUNE 24, 2014

Applies to:

Siebel CRM Call Center - Version 7.8.2.16 [19255] and later
Information in this document applies to any platform.

Symptoms



Environment:
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Siebel 7.8.2.16, Microsoft Windows x64 (64-bit)

Statement of Issue:
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while trying to login to the application through siebel tools by pressing F5 they are facing the following HI error where as when tried logging in through dedicated client the login is successfull

Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings




Business Impact:
-------------------------

unable to login when the application is invoked from tools

Cause

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