RCOIS Output Propertyset For Remote And Colocated Product Configurator, Attributes for Line Items Missing
(Doc ID 1392446.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel eConfigurator - Version 8.1.1.4 SIA [21225] and laterInformation in this document applies to any platform.
Symptoms
(PS = Property Set, IO = Integration Object, ABO = Asset Based Ordering, BS = Business Service, RCOIS = Remote Complex Object Instance service, DB= database)
In V7.8 customer had a custom process to create Order Items:
| RCOIS, SetInstance | load instance via a Siebel message |
| RCOIS, CreateSession | create a session with the rule engine to check the instance against all existing rules |
| RCOIS, GetInstance | get the corrected instance |
| RCOIS, UnloadInstance | unload the instance from eConfigurator |
| EAI Siebel Adapter, method Execute | write the instance into the DB |
This was working perfectly in production as expected. New line items are being created with default attributes/child items
With V8 customer observed following behavior:
- If the same process is executed it only works when running in colocated mode meaning within eCommunications object manager
- When using remote eConfigurator then the customer's process fails by not showing the created attributes on order line item level. Attributes are lost and not shown in the user interface.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |