Premier and Extended Support for Siebel 8.x
(Doc ID 1394641.1)
Last updated on JANUARY 24, 2020
Applies to:Siebel > Customer Relationship Management
Information in this document applies to any platform.
Please review Oracle's Lifetime Support policies when planning for ongoing support of your Siebel 8.X product implementation. As described in Oracle's Lifetime Support Policies, there are three different levels of support that are delivered during a product's life: Premier, Extended, and Sustaining.
Premier Support - Requires Upgrade to Siebel 8.1.X
Deploying or Upgrading to a more current version of Siebel, such as 8.1.X, 8.2.X will allow you to remain on Premier Support for the longest period, as is described in Oracle's Lifetime Support Policies.
As part of Oracle's Lifetime Support Policy, Oracle offers Siebel customers the option of Extended Support. With Extended Support, you will continue receiving support from Oracle Global Customer Support and access to newly released fixes for your Siebel product as described in Oracle's Lifetime Support Policies. For more information and prices for Extended Support, please contact your Support Sales Representative.
A third option is to remain on older Siebel versions, and acquire Sustaining Support, which will continue indefinitely as described in Oracle's Lifetime Support Policies. Sustaining Support preserves your future release licensing options and provides continued support from Oracle Global Customer Support as well as access to existing Siebel fixes created before a certain cut-off date.
If you choose to upgrade there is a wealth of useful information available in our new Upgrade Advisor on My Oracle Support (MOS). Please look for the most recent Upgrade Advisor on MOS.
To view full details, sign in with your My Oracle Support account.
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