Siebel 7.8.x Push Keep Alive Timer Causing Active Cti Toolbar Session Disconnect
(Doc ID 1395194.1)
Last updated on NOVEMBER 04, 2018
Applies to:Siebel CTI - Version 18.104.22.168 SIA and later
Information in this document applies to any platform.
The customer is running 22.214.171.124 SIA and have just upgraded to the Gplus driver 8.0. They now see a number of issues:
1. The agent would get logged out of the CTI toolbar randomly during a call.
2. When making transfer calls they encounter the following error:
D602125_16581[10/30/2011 11:11:44]:ERROR:Failed on invoking CCB_UpdateInteraction_CallData in Comm. Client Svc., err=19177, msg=Communication: Command 'CCB_UpdateInteraction_CallData' is disabled under current context(SBL-CSR-00211), input= TransferCount = 1
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