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Siebel 7.8.x Push Keep Alive Timer Causing Active Cti Toolbar Session Disconnect (Doc ID 1395194.1)

Last updated on NOVEMBER 04, 2018

Applies to:

Siebel CTI - Version SIA[19251] and later
Information in this document applies to any platform.


The customer is running SIA and have just upgraded to the Gplus driver 8.0. They now see a number of issues:

1. The agent would get logged out of the CTI toolbar randomly during a call.

2. When making transfer calls they encounter the following error:

D602125_16581[10/30/2011 11:11:44]:ERROR:Failed on invoking CCB_UpdateInteraction_CallData in Comm. Client Svc., err=19177, msg=Communication: Command 'CCB_UpdateInteraction_CallData' is disabled under current context(SBL-CSR-00211), input= TransferCount = 1


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