Cannot Assign This Item Because It Is In A Locked State. (Doc ID 1397240.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Assignment Manager - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Symptoms

We are assigning activity records. We are getting the "Locked State" error in the error log. We don't know why and where this error is coming from. This error is eating lot of memory on the server and the CPU usage is spiking.
The WfProcMgr log shows this error:
GenericLog GenericError 1 00017fe54e9c77b0:0 2011-10-24 15:16:19 (srmconn.cpp (3090) err=1835024 sys=0) SBL-ASG-00016: Cannot assign this item because it is in a locked state. (Object Name = Activity, Object Row Id = ZL-8JWCVR.)

Cause

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