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Object Manager Crashes during login -'Usage Tracking Service' (Doc ID 1400401.1)

Last updated on FEBRUARY 23, 2018

Applies to:

Siebel eConsumer Goods Sales - Version 7.8.2.11 SIA[19244] to 8.1.1.9 [23016] [Release V7 to V8]
Information in this document applies to any platform.
*** Checked for relevance 23-Feb-2018 ***

Symptoms

Issue:
--------
Object Manager crashes with SBL-OSD-02006 and SIGABRT error

1) The call stack looks like:

[9] SSstrcmp(0x0, 0xef2dae8e, 0x0, 0x0, 0x0, 0x0), at 0xff875f0c
[10] CSSBSUTService::GetArgs(0xa55a3b4, 0x0, 0x7109d4, 0xa55a3a0, 0xef97c8a4,
0xef2d7e3c), at 0xef2c27b0
=>[11] CSSBSUTService::DoInvokeMethod(0xa559588, 0x8d64334, 0x7109d4, 0x178, 0xe
f2d7e3c, 0xef97c914), at 0xef2c1af0
[12] CSSService::InvokeMethod(0xa559588, 0x8d64334, 0x7109d4, 0x710cb4, 0xef2c
17f4, 0xef97ca64), at 0xf3202e60
[13] CSSModel::TriggerCTEventsRecur(0x8dd4c80, 0x22c, 0x5c7f7d0, 0xf33d23fe, 0
xef97d004, 0x0), at 0xf31fe45c

2)  FDR converted CSV file:
----------------------------------
13 Fdr_SRF Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 Usage Tracking Service Business Service
13 Fdr_SRF Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 CSSBSUTService Class
13 Fdr_SRF Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 UsageTrackingSV DLL
13 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_CNST BusSvc Construction 139463072 0 Usage Tracking Service CSSBSUTService
13 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 139463072 0 Usage Tracking Service EventType=Runtime Event""
13 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

3) OM log > eConsumerSectorObjMgr_enu 10430 12453 13
-------------------------------------------------------------------------
ObjMgrBusServiceLog Create 4 0 2011-12-02 07:54:14 Business Service 'Usage Tracking Service' was created at a4dbef8
ObjMgrBusServiceLog InvokeMethod 4 0 2011-12-02 07:54:14 Begin: Business Service 'Usage Tracking Service' invoke method: '"EventType=Runtime Event"' at a4dbef8


Cause

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In this Document
Symptoms
Cause
Solution


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