Campaign Wave Launch Process Remains with an "In Progress" Status if the 'Campaign Name' Contains a Comma Character (Doc ID 1400988.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.3 SIA[21219] to 8.1.1.9 [23016] [Release V8]
Information in this document applies to any platform.

Symptoms

When the Campaign name consists of a "," (comma) character the Wave Launch status remains 'In Progress' and never completes.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Campaign with name consisting with comma e.g. (My New , Camp)
2. Load the campaign and later Launch a campaign
3. 'Wave Launch' status never gets completed, rather remains 'In Progress' status

Cause

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