How to Change the Encoding in XML Response Generated by Inbound Web Services (Doc ID 1401250.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] and later
Information in this document applies to any platform.

Goal

External ERP system is integrated with Siebel through Inbound Web Services. ERP updates and queries Siebel data.

It all works well except when there are accented characters in the Siebel data sent back to the client ( e.g. 'ü'). In such a case, ERP cannot accept the response XML message.

ERP sends to Siebel XML with ISO-8859-1 encoding in the header.

Siebel sends back to ERP XML with UTF-8 encoding, which is default.

ERP expects ISO-8859-1.

Solution

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