Enabling CTI With Avaya Driver in Siebel 8.x Results in Error SBL-CSR-00306: 'FATAL:Connection to Communication Server is lost'. (Doc ID 1401729.1)

Last updated on JULY 19, 2023

Applies to:

Siebel CTI - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

8.1.1.5 SIA [21229] version, CTI

When attempting to use Siebel 8.1.1.5 SIA [21229] CTI the following error occurs:

ERROR:

STEPS:

The issue can be reproduced at will with the following steps:
1. Configure CTI
2. Enable CTI toolbar.

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In this Document

Symptoms

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