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User is Receiving "SBL-DAT-00563: An error occurred checking the checksum of the security adapter library" After new Fix Pack has Been Installed (Doc ID 1401840.1)

Last updated on JUNE 07, 2021

Applies to:

Siebel CRM - Version 8.0 [20405] and later
Information in this document applies to any platform.
***Checked for relevance on 01-17-2014***

Symptoms

It is possible to set CRC parameter for named subsystem ADSISecAdpt or LDAPSecAdpt to ensure the corresponding module is not altered/tampered. Since the value for CRC is calculated by checksum utility against the target module, it changes when new Fix Pack (or possibly Quick Fix for security adapter related issue) replaces the module. Without setting new CRC parameter calculated by checksum utility, web clients see the following error on the browser.


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The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again
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Also, following error messages are recorded in corresponding object manager log file.
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SecMgrLog Debug 5 0000000f4f270e0c:0 2012-01-30 15:08:00 stored CRC = '12345'
SecMgrLog Debug 5 0000000f4f270e0c:0 2012-01-30 15:08:00 computed CRC = 'ae93680e'
GenericLog GenericError 1 0000000f4f270e0c:0 2012-01-30 15:08:00 (secmgr.cpp (2017) err=4587623 sys=0) SBL-SEC-00103: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.
...
SecMgrLog Debug 5 0000000f4f270e0c:0 2012-01-30 15:08:00 SecAdptDllName = sscfadsi
...
GenericLog GenericError 1 0000000f4f270e0c:0 2012-01-30 15:08:00 (secmgr.cpp (2407) err=4587623 sys=0) An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 0000000f4f270e0c:0 2012-01-30 15:08:00 (physmod.cpp (9244)) SBL-DAT-00563: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 0000000f4f270e0c:0 2012-01-30 15:08:00 (model.cpp (5974)) SBL-DAT-00563: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.
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Please note the first two lines and the last line started with (SecMgrLog Debug 5) are only visible when event log level "SecMgrLog" for named subsystem ADSISecAdpt (or LDAPSecAdpt) is set to 5.

Cause

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In this Document
Symptoms
Cause
Solution
References


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