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After the Installation of The 8.0.0.9 Fixpak the Errors SBL-SEC-00103 And SBL-DAT-00563 Are Observed (Doc ID 1401840.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Siebel CRM - Version 8.0.0.9[20433] and later
Information in this document applies to any platform.

Symptoms

After the Installation of the 8.0.0.9 Fixpak the following errors are found in the Siebel object manager log file:

SecMgrLog Debug 5 0000000f4f270e0c:0 2012-01-30 15:08:00 stored CRC = '12345'
SecMgrLog Debug 5 0000000f4f270e0c:0 2012-01-30 15:08:00 computed CRC = 'ae93680e'
GenericLog GenericError 1 0000000f4f270e0c:0 2012-01-30 15:08:00 (secmgr.cpp (2017) err=4587623 sys=0) SBL-SEC-00103: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.
...
SecMgrLog Debug 5 0000000f4f270e0c:0 2012-01-30 15:08:00 SecAdptDllName = sscfadsi
...
GenericLog GenericError 1 0000000f4f270e0c:0 2012-01-30 15:08:00 (secmgr.cpp (2407) err=4587623 sys=0) An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 0000000f4f270e0c:0 2012-01-30 15:08:00 (physmod.cpp (9244)) SBL-DAT-00563: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 0000000f4f270e0c:0 2012-01-30 15:08:00 (model.cpp (5974)) SBL-DAT-00563: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.

Due to the above errors users are unable to login and receive the following error:

The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again

STEPS

1. Apply the new Fixpak 
2. Restart the Siebel environment after the Fixpak installation
3. Try to login to the Siebel application
4. The above reported errors are observed

Changes

 New fixpak is installed

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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