Object Manager Sessions Increasing Abruptly and crashing siebel server with pattern _rename (Doc ID 1404165.1)

Last updated on DECEMBER 15, 2014

Applies to:

Siebel CRM - Version 8.0.0.6 SIA [20423] and later
Information in this document applies to any platform.

Symptoms


On : 8.0.0.6 SIA [20423] version, System Admin

When attempting to Access application after some time OM reaches high which leads to hung and crash,
the following error occurs.

ERROR
-----------------------
fc94ca04 _rename (1a0ca714, b7b8614, 10147820, feb9c35c, 173fa1f0, 1a44f178) + 8
fe7cd068 OSDRename (1a0ca714, b7b8614, 6d, 0, ffffffff, 10209f64) + 8
f8b1e10c bool SharedFile::Close() (daf7ddcc, daf7ddd4, 0, daf7ddd0, 1, 1) + 6c
f8b1d234 int CSSModel::SavePreferences() (1000, 1d835938, 2268b648, daf7ddb8, daf7ddcc, 3000) + 614
f8a8a468 void CSSModel::DoLogout(const bool,const CCFArray*,CCFArray<CCFELEMPTR >*) (1d835938, feba50f4, 0, 0, 1d835b8c, 1d836198) + 588
f8a8abd8 void CSSModel::Release() (1d835938, 1, 1d8359bc, 144460e8, 4334, 4000) + d8
f905fe4c int CSSSIOMSession::Logoff() (1997a518, f8a8ab00, f8bfd5c4, fe74ce80, 0, 1997a590) + 26c
f905a344 CSSSIOMSession::~CSSSIOMSession() (1997a518, 32, 8105314, fdd768d0, 0, ffffffff) + 44
f906ffa4 __SLIP.DELETER__M (1997a518, 1, f906ffa0, fdd768d0, 0, f90ae9b8) + 4


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start using apps
2. On a high user load OM session gets high and leading to crash and reboot of siebel

Cause

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