Avaya Command Disabled: SBL-CSR-00211: Communication: Command '%1' is disabled under current context (Doc ID 1409663.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.
***Checked for relevance on 23-AUG-2013***


Symptoms


The customer was trying to invoke a custom Avaya command with a Device Command of "GetEDUData". However, when the command was invoked they encountered the following error:

AGENT02_9437240[01/30/2012 16:30:08]:ERROR:Finished HandleEvent, err=7536851, msg = Comunicação: O comando 'PSPoCCTI_OnCallConnect_Command' está desativado no contexto atual(SBL-CSR-00211), args = MediaType = Voice
Method = HandleEvent

Which translates to:

SBL-CSR-00211: Communication: Command '%1' is disabled under current context

Cause

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