Avaya Command Disabled: SBL-CSR-00211: Communication: Command '%1' is disabled under current context
(Doc ID 1409663.1)
Last updated on AUGUST 02, 2018
Applies to:Siebel CTI - Version 18.104.22.168 SIA  and later
Information in this document applies to any platform.
***Checked for relevance on 23-AUG-2013***
The customer was trying to invoke a custom Avaya command with a Device Command of "GetEDUData". However, when the command was invoked they encountered the following error:
AGENT02_9437240[01/30/2012 16:30:08]:ERROR:Finished HandleEvent, err=7536851, msg = ComunicaÃ§Ã£o: O comando 'PSPoCCTI_OnCallConnect_Command' estÃ¡ desativado no contexto atual(SBL-CSR-00211), args = MediaType = Voice
Method = HandleEvent
Which translates to:
SBL-CSR-00211: Communication: Command '%1' is disabled under current context
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