Avaya Command Disabled: SBL-CSR-00211: Communication: Command '%1' is disabled under current context
(Doc ID 1409663.1)
Last updated on JANUARY 30, 2022
Applies to:Siebel CTI - Version 184.108.40.206 SIA  and later
Information in this document applies to any platform.
The customer was trying to invoke a custom Avaya command with a Device Command of "GetEDUData". However, when the command was invoked they encountered the following error:
AGENT02_9437240[01/30/2012 16:30:08]:ERROR:Finished HandleEvent, err=7536851, msg = ComunicaÃ§Ã£o: O comando 'PSPoCCTI_OnCallConnect_Command' estÃ¡ desativado no contexto atual(SBL-CSR-00211), args = MediaType = Voice
Method = HandleEvent
Which translates to:
SBL-CSR-00211: Communication: Command '%1' is disabled under current context
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document