Marketing Landing Site Preview gives HTTP Error Status 500 with Web Survey Daemon WSD (Doc ID 1416326.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Symptoms

Using version 8.1.1.5 when you preview or activate a Marketing Web Survey landing page then you get the following error:
HTTP Request Error during submitting Data Send HTTP Request Status Code 500 (SBL-EAI-04117)

The Web Survey Daemon (WSD) Windows service was running and the following web address entered in a browser displays the web page Communicator is running:

http://localhost:8080/websurveys/servlet/ActionMultiplexer?Action_ID=WEB_SURVEYS_HEARTBEAT

As documented in Bookshelf Siebel Marketing Installation and Administration Guide

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.