Errors SBL-DAT-00225, SBL-DAT-00510 or SBL-BPR-00187 when trying to Retire, Reject or Convert a Siebel Lead in a non-English Language (Doc ID 1420150.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1 [21112] to 8.1.1.7 [21238] [Release V8]
Information in this document applies to any platform.
**Checked for Relevance on August,14, 2013**

Symptoms

When trying to Convert, Retire or Reject a Lead in a non-ENU language you will see an error message.

SBL-DAT-00225. The value entered in field Status of buscomp Lead does not match any value in the bounded pick list Lead_Status.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Install SIA 8.1.1 in a non-ENU language (e.g. French - FRA) with server database or sample database
- Import seed data for the non-ENU language (e.g. FRA) as necessary
- Log in as SADMIN to Siebel Marketing
- Go to Administration - Data > List Of Values (Administration - Données > Liste de valeurs)
- Query for Type=LEAD_STATUS and ensure that the Translate and Multilingual flags are set
- Go to Leads > My Leads (Mes Leads)
- Create a new Lead record and you will see that the Lead Status (Statut du lead) shows values in English, not French. This is due to an incorrect pick map.
- In Siebel Tools, lock the 'Lead' BC record
- Query for 'Lead Status' field
- Change the pickmap from Picklist Field=Name to Value
- Also remove the hard coded predefault value of 'Unqualified' which will stop you from creating a lead record in non-ENU
- Compile Lead BC into the SRF
- Now query for the S_LEAD table, STATUS_CD column
- Set the Translation Table property to S_LST_OF_VAL
- Apply the schema change and compile table into SRF
- Login to Siebel Marketing as SADMIN
- Go to Leads > My Leads (Mes Leads)
- Create a new Lead record and set the lead status to Unqualified (Non qualifié) and save.
- Now click either the 'Retire' (Rejeter) or 'Reject' (Retirer) buttons
- Enter either a 'Retire Reason Code' (Code de motif de refus) or 'Reject Reason Code' (Code de motif de retrait)

You will see one of the following messages depending if you are using server or sample database:

Server (Reject):
Aucun code indépendant de langue n'existe pour la valeur 'Rejected' et le type 'LEAD_STATUS' avec la langue 'FRA' dans la table 'S_LST_OF_VAL'.(SBL-DAT-00510)

Server (Retire):
Aucun code indépendant de langue n'existe pour la valeur 'Retired' et le type 'LEAD_STATUS' avec la langue 'FRA' dans la table 'S_LST_OF_VAL'.(SBL-DAT-00510)

Sample:
La valeur entrée dans le champ Lead Status du BusComp Lead ne correspond à aucune valeur de la liste de sélection liée PickList Lead Status.(SBL-DAT-00225)

Instead of Retiring/Rejecting the lead you 'Convert' it you will see the following error:

Server:
[1] Erreur de mise à jour de Business Component à l'étape 'Update Lead'.(SBL-BPR-00187)
[2] Cette erreur est renvoyée lorsque le workflow/tâche exécute le Business Service des opérations Siebel.(SBL-BPR-00100)
[3] Aucun code indépendant de langue n'existe pour la valeur 'Converted' et le type 'LEAD_STATUS' avec la langue 'FRA' dans la table 'S_LST_OF_VAL'.(SBL-DAT-00510)


Sample:
[1] Erreur de mise à jour de Business Component à l'étape 'Update Lead'.(SBL-BPR-00187)
[2] Cette erreur est renvoyée lorsque le workflow/tâche exécute le Business Service des opérations Siebel.(SBL-BPR-00100)
[3] La valeur entrée dans le champ Lead Status du BusComp Lead ne correspond à aucune valeur de la liste de sélection liée PickList Lead Status.(SBL-DAT-00225)

Cause

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