IE browser freezes when opening custom java servlet in IFRAME (Doc ID 1422164.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.
""CHECKED FOR RELEVANCE ON 06 SEP, 2013""

Symptoms


On : 8.1.1.5 SIA [21229] version, Configuration - General

ACTUAL BEHAVIOR
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On navigation to view that utilizes a Symbolic URL to display and external webpage in an IFRAME the Siebel client is unresponsive until the the external webpage has completed being retrieved. The external web page can take up to 15 seconds to complete and so this is unacceptable to the users.

EXPECTED BEHAVIOR
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The customer would like the siebel application to remain usable during the time that the external webpage is being retrieved by the browser.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to custom view that utilizes a Symbolic URL to render external web content in a IFRAME.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the Siebel application is frozen until external web content has been completely retrieved and rendered in the IFRAME.

Changes

The customer was trying to display an external application within the Siebel application using a symbolic url with SSO Disposition of IFrame. The URL of the external application was executing a custom java servlet.

Cause

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