Data Quality: IIR 2.8.07 / 9.01 / 9.5.3 : How to improve the level of both IIR and Siebel side logging (Doc ID 1434233.1)

Last updated on APRIL 12, 2016

Applies to:

Siebel CRM Call Center - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Goal

In addition to the standard levels of tracing available via the Siebel component logs some times more information is required in respects to what exactly is being passed between Siebel and IIR, both in respects to match searches and data synchronisation.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms