Unable to connect to the gateway server (SBL-GEN-05009) - Siebel 8.1.1 Gateway/Server configuration on Linux 6

(Doc ID 1435205.1)

Last updated on DECEMBER 08, 2016

Applies to:

Siebel CRM Call Center - Version 8.2.2 SIA[22320] and later
Siebel CRM - Version 8.2.2 SIA[22320] and later
Linux x86-64
""Checked for Relevance on 09-MAY-2014""

Symptoms

The issue occurs when installing Siebel 8.2.2 on Linux version 6 update 0 or above (64bit).
The following scenarios have been observed:

Scenario 1
The Siebel Configuration Wizard fails with error 5009 in the configuration log file (config_MM-DD-YYYY_HH.MM.SS.log):

 

 

Cause

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