Error Sbl-Eai-04227 When Invoking Siebel Webservice Using Securewebservice

(Doc ID 1438042.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.
""Checked For Relevance on 04-Sep-2016""

Symptoms


On : 8.1.1.7 SIA [21238] version, Siebel EAI

When attempting to call a siebel web service with WS Security enabled at Siebel
the following error occurs.

ERROR
-----------------------
SBL-EAI-04227


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Make a web service call to http://<webserver>/eai_enu/start.swe?SWEExtSource=WebService&SWEExtCmd=Execute&WSSOAP=1 and ensure it works.
2. Now call the same web service using http://<webserver>/eai_enu/start.swe?SWEExtSource=SecureWebService&SWEExtCmd=Execute&WSSOAP=1
3. Notice the error SBL-EAI-04227

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot call web services using WS-Security on this particular environment.

Cause

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