Email over SSL not processed - SBL-NET-01553

(Doc ID 1446979.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.

Symptoms

The customer had two separate Siebel installations 8.1.1.3 and 7.8.2.16. They were both pointing to the same Exchange Server 2007 but different mail boxes. They were both using the SMTP/POP3 mail driver to process inbound emails over SSL v3 on port 995.

Both environments stopped processing emails on the same day at the same time.

The following errors were seen in the log files

CommInboundRcvr.log

SisnTcpIp SisnSockInfo 3 000001484f712e38:0 2012-03-27 15:43:11 12204: [SISNAPI SSL] failed to read certificate file name
SisnTcpIp SisnSockInfo 3 000001484f712e38:0 2012-03-27 15:43:11 12204: [SISNAPI SSL] failed to read key file name
SisnTcpIp SisnSockInfo 3 000001484f712e38:0 2012-03-27 15:43:11 12204: [SISNAPI SSL] failed to read CA certificate file name
SisnTcpIp SisnSockInfo 3 000001484f712e38:0 2012-03-27 15:43:11 12204: [SISNAPI SSL] skipping cert load for client
SisnTcpIp SisnSockInfo 3 000001484f712e38:0 2012-03-27 15:43:11 12204: [SISNAPI SSL] cipher list specifier EXP:
SisnTcpIp SisnSockDetail 4 000001484f712e38:0 2012-03-27 15:43:11 12204: [TCPIP-client] socket() opened descriptor = 1648 from 10.xxx.xxx.xx:2239 to 159.xxx.xx.xxx:995
GenericLog GenericError 1 000001484f712e38:0 2012-03-27 15:43:11 (sissslimpl.inl (616) err=1181201 sys=0) SBL-NET-01553: Failed to establish SSL connection.
SisnTcpIp SisnSockInfo 3 000001484f712e38:0 2012-03-27 15:43:11 12204: [SISNAPI SSL] successfully negotiated SSLv3 protocol <None> with 0 bits
EMR_Log GenericError 1 000001484f712e38:0 2012-03-27 15:43:11 Socket error 0: (null)


POP3SMTP_2E38_1_1_4F71C3EF_1FFB9F.log

POP3SMTP[03/27/2012 15:43:11:234]:DBG:Logging into Mail session
POP3SMTP[03/27/2012 15:43:11:234]:DBG:logging into POP3 server...
POP3SMTP[03/27/2012 15:43:11:234]:DBG:locking access to POP3 client in order to logon
POP3SMTP[03/27/2012 15:43:11:234]:DBG:POP3: setting read timeout to 60000 milliseconds
POP3SMTP[03/27/2012 15:43:11:234]:DBG:POP3: Connecting to server owa.xxxxxx.com on port 995
POP3SMTP[03/27/2012 15:43:11:500]:DBG:unlocked access to POP3 client after unsuccessful logon attempt
POP3SMTP[03/27/2012 15:43:11:500]:ERROR:Socket error 0: (null)
POP3SMTP[03/27/2012 15:43:11:500]:ERROR:Unable to connect to POP3 server owa.xxxxxx.com on port 995


Cause

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