Errors SBL-APS-00118 and "BAD LENGTH" Using Deduplication with IIR For Fields With Long Lengths for Matching/Synchronizing (Doc ID 1448888.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Call Center - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Symptoms

Siebel is integrated with IIR for Deduplication. When creating a record in Siebel, the following error shows in the Siebel UI:

ObjMgrBusServiceLog Error 1 000001244f2b090c:0 2012-02-03 11:19:52 (dedupsvc2.cpp (3787)) SBL-APS-00118: Data Quality vendor-specific error: An error occurred when calling function 'sdq_dedup_realtime_nomemory () ' in connector 'ISS': "(23) ISS API Call failed." Detailed error message: [203111813 10] read_set failed
[203111813 10] apic.c 9474 rc 14 302010302*100
[203111813 10] apic.c 9106 rc 2 303020103*100
[203111813 10] slmgr.c 1378 rc 3 3030201*100
[203111813 10] slmgr.c 1129 rc 1 30302*100
[203111813 10] slsez.c 870 rc 2 303*100
[203111813 10] ezutils.c 580 rc 3 3*100
[203111813 10] ezutils.c 259 rc 3
[203111813 10] NAME3V2 ssan3_match_encoded call failed 'SSA Rsp Code: (3203673000 3000213000) 3203673000F SSAQSSA BAD RESPONSE FROM METHOD 3000213000F N3SCC BAD LENGTH'

The error occurred when using a field with length of 2000.

Cause

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