Communication Profile does not show up in the From field drop down after upgrading siebel 7.8 to 8.x. (Doc ID 1450295.1)

Last updated on NOVEMBER 20, 2014

Applies to:

Siebel Email Response - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

After upgrading from siebel 7.8 to siebel 8.x, preconfigured communication profile doesn't show up in the From Field drop down in the Send Communication Applet.

Cause

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