EIM job fails in SRVRMGR with user password hashing enabled

(Doc ID 1451534.1)

Last updated on DECEMBER 14, 2015

Applies to:

Siebel CRM - Version 8.0 [20405] and later
Information in this document applies to any platform.
*** Checked for Relevancy 18-DEC-2013 ***
***Checked Relevancy 12/12/2015***



After enabling user password hashing, EIM jobs fail with an error when run from Server Manager command-line utility (SRVRMGR). Running EIM jobs via the Server Administration screens in a Web client works without error.


SBL-ADM-60070: Error reported on server 'crmsapqa' follows:

SBL-SVR-01042: Internal: Communication protocol error while instantiating new task SBL-EIM-00207: Unable to log in to the database.


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