Error When Processing Buckets

(Doc ID 1454100.1)

Last updated on OCTOBER 23, 2014

Applies to:

Siebel Loyalty Engine - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Symptoms

The Loyalty Realtime Engine and Batch engine crash when trying to process buckets.

Exception 0xc0000005 at 0x009cead8
Thread: 0x00000d58, Process 0x00001688

- CONTEXT -
EIP: 0x00000000, EFL: 0x00010202, FS:  0x0000003b, GS:  0x00000000
CS:  0x0000001b, DS:  0x00000023, SS:  0x00000023, ES:  0x00000023
EAX: 0x0300cbd4, EBX: 0x0eb95698, ECX: 0x000000b0, EDX: 0x0f5bd010
ESI: 0x00469090, EDI: 0x16f25250, EBP: 0x00000000, ESP: 0x0300fff4

- CALL STACK -
sscfcmn +0x1ead8 = CSSDateTime::operator=() +0x8
SSSALYSV +0x28cf4 = CSSSIARecordReadOnly::~CSSSIARecordReadOnly() +0x138e4
SSSALYSV +0x1c616 = CSSSIARecordReadOnly::~CSSSIARecordReadOnly() +0x7206
SSSALYSV +0x23bd3 = CSSSIARecordReadOnly::~CSSSIARecordReadOnly() +0xe7c3
SSSALYSV +0x23e5c = CSSSIARecordReadOnly::~CSSSIARecordReadOnly() +0xea4c
SSSALYSV +0x13871 = CSSViewWebTemplateItemDef::AddChild() +0x12061
SSSALYSV +0x14b91 = CSSViewWebTemplateItemDef::AddChild() +0x13381
SSSALYSV +0x152a6 = CSSViewWebTemplateItemDef::AddChild() +0x13a96
sscfom +0x188fa = CSSService::InvokeMethod() +0x1ba
sscafwsv +0x4820f = CSSWfStep::Init() +0x1e3f
sscafwsv +0x4909e = CSSWfStep::Init() +0x2cce
sscafwsv +0x496ff = CSSWfStep::Init() +0x332f
sscafwsv +0x49b65 = CSSWfStep::Init() +0x3795
sscafwsv +0x4a96a = CSSWfStepInst::RunOneStep() +0x15a

 

Cause

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