Siebel server not starting on Linux systems and returning lots of SBL-GEN-00127 errors (Doc ID 1454984.1)

Last updated on JULY 20, 2016

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] and later
Linux x86-64

Symptoms

 You are running a Siebel version 8.1.1.4 or above on a Linux 64-bit or 32-bit  system.

 

During server startup you will see lots of errors like this in the enterprise log file:

 

ServerLog    ProcessExit    1    0000fa204f977fee:0    2012-04-24 16:13:00    WfProcMgr     1865     SBL-GEN-00127   Process 1865 exited with error -

 

This occurs for almost all components and they are shown as unavailable in the srvrmgr.

 

Core dumps are generated with the following file information:

 

$ file core.4681
core.4681: ELF 64-bit LSB core file AMD x86-64, version 1 (SYSV), SVR4-style, from 'siebmtshw'

 

Note the ELF 64-bit signature. Since all siebel binaries are 32-bit, it is clear that this core is caused by the operating system shell, which runs as 64-bit on a 64-bit platform.

 

The same behavior has also been observed for 32-bit operating systems.

 

Another symptom is the following error generated when gdb is invoked:

    gdb siebmtshw core.4681

 

A message similar to the below is displayed (File format not recognized):
    "/home/siebel/siebsrvr/bin/siebmtshw": not in executable format: File format not recognized

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms