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AIA Order To Cash: Siebel Order/Quote item, configured in Oracle Configurator may not be saved in Siebel CRM (Doc ID 1455536.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version [21229] and later
Information in this document applies to any platform.


 As part of standard functionality of AIA 2x/11x (2.5/3.11) Prepackaged Integration Package (PIP): Order to Cash (O2C),
  the Oracle e-Business Suite Configurator can be loaded inside (embedded ) Siebel CRM User Interface page to configure a item of complex product of Siebel Sales Order or Quote.

The following issue can be experience by users of Siebel CRM Fix Pack  with ACR474 (AIA add-on for Siebel CRM):

  The complex product item of Order/Quote could be loaded from Siebel CRM to Oracle Configurator and them configured there.
  However, upon clicking the "Finish" button and navigating back to Siebel View, the product item remains unchanged as it was before the configuration.

  For example the child components added to the item in Configurator session are not stored and and shown as child items of the product item in the Order/Quote line items list.

   The detailed HTTP traces and  entries in the Oracle Configurator log -CZ*.log) shows error in response from the HTTP POST Request, issued by  Oracle e-Business Suite to Siebel CRM Thin Client. These were  "InvokeMethod" SWI API commands to Siebel Thin Client URL, such as "../htim_enu/start.swe..." or ".../callcenter_enu/start.swe ..." to invoke:
   -  the "CZ  PSP Interface" workflow process (at the Configurator session start) to load pricing information from Siebel CRM
   -  the "CZ  Return" workflow process (at the Configurator session end) to store the item changes in Siebel CRM

The error from Siebel Web Server side indicated issue of finding the Thin Client user Session Context:
  -  Error in the HTTP response from Siebel Web Server:   


Applied Siebel AIA patch of the  ACR474 ($SIEBEL_TOOLS\REPPTACH\


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