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How to keep the current view when the resume button is clicked. (Doc ID 1455933.1)

Last updated on NOVEMBER 18, 2019

Applies to:

Siebel CTI - Version SIA[21219] and later
Information in this document applies to any platform.


The following is the default behavior:

(1) Receive an inbound call

(2) Click 'Hold call' button.

(3) Navigate several views.

(4) Click 'Resume call' button

(5) The view of step(2) is displayed instead of staying the current view.

You can prevent above behavior and step in the current view when resume call button is clicked.


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