EAI Siebel Adapter fails to update record of BC of class: "CSSBCFINSActivity" if: BC does not define field name: 'Priority' AND field "Status" has value "Close". (Doc ID 1456380.1)

Last updated on APRIL 07, 2015

Applies to:

Siebel System Software - Version 7.8.2 SIA [19213] and later
Information in this document applies to any platform.

Symptoms

Following behavior can be observed in execution of methods of the "EAI Siebel Adapter" Business Service, when processing of input SiebelMessage should update
  update Siebel Business Component data on following conidtions:

   (1) a custom or standard (such as "Action") Business Component is based on the specialized class: "CSSBCFINSActivity" and base table: "S_EVT_ACT"

   (2) the being updated Business Component record has the "Status" field (base table column: "EVT_STAT_CD") set to "Close" (ENU-value)

   (3) the "Priority" field (base table column: "EVT_PRIORITY_CD" for the standard Business Component: "Action" ) is INACTIVE or DOES NOT EXISTS in the business component definition.


Under given conditions:

   (A) The 1st EAI Siebel Adapter Update will fail with following error:


   (C) To allow the next call to pass through, the Siebel Application (the user session) has to be restarted.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms