Unable To See Old Audit Trail Records After Upgrade Siebel 7.x- > 8.x (Doc ID 1458404.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Siebel Life Sciences CRM - Version 7.5.1 SIA [15026] to 8.1.1.5 [21229] [Release V7 to V8]
Siebel CRM - Version 7.5.1 SIA [15026] and later
Information in this document applies to any platform.

Symptoms


On :  8.1.1 [21112] version, Upgrade


After upgrade from 7.5.3 to 8.1.1.2 the old audit_trail records are not visible in 8.1.x application.

EXPECTED BEHAVIOR
-----------------------
Audit trail records should be present after the upgrade

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Upgrade from 7.5 to 8.1.1
2. Login to a Siebel application and go to Service Request screen
3. Try to see Audit Trail for a Service request-none are visible

WHAT IS WORKING
---------------------------
All the records are present in tables S_AUDIT_BUSCOMP, S_AUDIT_FIELD, S_AUDIT_ITEM, S_AUDIT_JOIN,
S_AUDIT_LINK and the counts in 753 database and 811 database are
matching.

Cause

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