Siebel Loyalty Engine Crash - error SBL-OMS-00107: This operation is not allowed when there are no records displayed and SBL-OMS-00203: Error 7667927 invoking method "BusSvcMgrInit" for Business Service "LOY Processing Engine" (Doc ID 1458439.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.1 SIA [21211] to 8.1.1.7 SIA [21238] [Release V8]
Information in this document applies to any platform.

Symptoms

Customer had started the Loyalty Batch and Interactive Engines.

These exited immediately without processing any records

 

The log files show the following errors:


GenericLog GenericError 1 0001623d4fa90098:0 2012-05-08 15:27:29 ( (0) err=2818155 sys=7667927) SBL-OMS-00107: Object manager error: ([0] This operation is not allowed when there are no records displayed.
and
GenericLog GenericError 1 0001623d4fa90098:0 2012-05-08 15:27:29 (bsvcmgr.cpp (946) err=2818251 sys=0) SBL-OMS-00203: Error 7667927 invoking method "BusSvcMgrInit" for Business Service "LOY Processing Engine"

 

Also the SrmRouting SrmRoutingSubevent has no data; e.g.

DEST : ROUTE_ID [] : ROUTE_KEY [] : ROUTE_SRVR [] : LANG_CODE [ENU] : CODE_PAGE [1200]

 

 

Cause

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