SSSE Does Not Sync Updates To Appointments (Doc ID 1459182.1)

Last updated on JANUARY 26, 2016

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 8.1.1.6 [21233] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.6 [21233] version, SSSE

When attempting to sync records to Exchange 2010
the following error occurs.

ERROR
-----------------------
PIMSIEngSvc PIMSIError 1 0000002b4f410b60:0 2012-02-19 18:44:45 (pimwsutils.cpp (6252)) Connector: siebel4@test.com: Unable to read the configuration option. Profile = 'Siebel'. Section = 'Siebel'. Parameter = 'Extract Start Date Format'.


PIMSIEngSvc PIMSIInformational 3 0000002b4f410b60:0 2012-02-19 18:44:45 SIEBEL4: (pimwsutils.cpp (6195)) Connector: User Level Extract StartDate is configured at Repository for user: siebel4@test.com


PIMSIEngSvc PIMSIError 1 0000002b4f410b60:0 2012-02-19 18:44:45 (pimwsutils.cpp (6252)) Connector: siebel4@test.com: Unable to read the configuration option. Profile = 'Siebel'. Section = 'Siebel'. Parameter = 'Extract Start Date Format'.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. I create an appointment in MS Outlook for a user with a MS Exchange 2010 mailbox and defined as user in Siebel with SSSE-sync activated
2) I see the appointment in Siebel correctly synced
3) I change the subject of the appointment in Siebel (in Others Activities List)
4) I see the appointment correctly synced in MS outlook (with the changes I did in Siebel)
5) I modify the description of the appointment in MS Outlook
6) After the sync I see the appointment in Siebel and in MS Outlook without the last change (the change in 5). But I see the appointment in the state as in 4)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync records with Exchange 2010

Cause

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