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DVM Rules Firing Upon Drill Down Of Record Even Though Should Only Fire Upon Record Update SBL-APS-00802 (Doc ID 1459419.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Siebel CRM Service, SPE - Version [21225] and later
Information in this document applies to any platform.Symptoms

Data Validation Manager (DVM) is fired when drilldown on a Service Request record, although the Runtime Event triggers DVM only for PreWriteRecord event.
The issue can be reproduced with the following steps:
1. Create a Validation Rule set to check a field for Service Request bus comp
2. Create a Runtime Event for Service Request bus comp that triggers above Rule Set in event PreWriteRecord
3. Reload Runtime Events
4. Go to Service Request screen, select any Service Request record and drilldown on the SR #
==> Validation fires and when not valid error SBL-APS-00802 is displayed


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