Siebel Dedicated Client connected to Oracle database may fail with "The user ID or password that you entered is incorrect. Please check the spelling and try again." (Doc ID 1459659.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.

Symptoms

Using Siebel dedicated/developer client that connects to Oracle database may fail with "The user ID or password that you entered is incorrect. If the first login succeeds but the second time and later fails with the above error, this issue may apply. Please check siebel.log to see if the following messages are recorded.

 

 

GenericLog GenericError 1 000000024fb30878:0 2012-05-16 10:46:32 Message: GEN-13,

Additional Message: dict-ERR-1109: Unable to read value from export file (Data length (4) > Column definition (3)).

 

GenericLog GenericError 1 000000024fb30878:0 2012-05-16 10:46:32 Message: GEN-13,

Additional Message: dict-ERR-1107: Unable to read row 0 from export file (UTLDataValRead pBuf, col 4 ).

 

GenericLog GenericError 1 000000024fb30878:0 2012-05-16 10:46:32 Message: Generated SQL statement:,

Additional Message: SQLFetch:

  SELECT IND.ROW_ID, IND.NAME, IND.ALIAS, IND.TBL_ID, IND.ISUNIQUE,

         IND.USER_PR_KEY, IND.USER_NAME, IND.TYPE, IND.ISCLUSTERED,

         TBL.TYPE, IND.ISCLUSTERED2, IND.ALLW_RVRS_SCAN_FLG, IND.NUM_UNIQUE_COLS,

         IND.MODULE_NAME, IND.NODE_TYPE_CD, IND.TARGET_DBMS

    FROM SIA81.S_INDEX IND, SIA81.S_TABLE TBL

  WHERE IND.REPOSITORY_ID = (SELECT ROW_ID FROM SIA81.S_REPOSITORY WHERE NAME = ?)

     AND TBL.ROW_ID = IND.TBL_ID

     AND (TBL.INACTIVE_FLG = 'N' OR TBL.INACTIVE_FLG IS NULL)

     AND (IND.INACTIVE_FLG = 'N' OR IND.INACTIVE_FLG IS NULL)

     AND TBL.TYPE <> 'External'

     AND TBL.TYPE <> 'External View'

 

GenericLog GenericError 1 000000024fb30878:0 2012-05-16 10:46:32 Message: Error: An ODBC error occurred,

Additional Message: Function: DICGetIndexes; ODBC operation: SQLFetch

GenericLog GenericError 1 000000024fb30878:0 2012-05-16 10:46:32 Message: GEN-13,

Additional Message: dict-ERR-1107: Unable to read row 0 from export file (UTLDataDelimRead).

 

GenericLog GenericError 1 000000024fb30878:0 2012-05-16 10:46:32 Message: GEN-10,

Additional Message: Calling Function: DICLoadDict; Called Function: Calling DICGetIndexes

 

ObjMgrLog Error 1 000000024fb30878:0 2012-05-16 10:46:32 (ctxtmgr.cpp (2351)) SBL-DCK-00163: Error loading dictionary

ObjMgrLog Error 1 000000024fb30878:0 2012-05-16 10:46:32 (ctxtmgr.cpp (2372)) SBL-DAT-60237: Error loading dictionary file diccache.dat.

ObjMgrSessionLog Error 1 000000024fb30878:0 2012-05-16 10:46:32 (model.cpp (5964)) SBL-DAT-60237: Error loading dictionary file diccache.dat.

Cause

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